Shipping & Returns
How much is shipping?
All orders under $75: $5 flat rate
All orders $75 & up: FREE SHIPPING
Have questions about shipping? Email us at email@example.com!
*Shipping fees are nonrefundable.
What is your return policy?
We accept returns for store credit only for non-final sale items when postmarked within 15 calendar days from the date you place your order. All items under the Accessories tab are always FINAL SALE. Store credit is valid for ONE YEAR from the date of being issued. It must be redeemed within ONE YEAR or it will expire.
Damages must be reported within 3 days of receiving merchandise or cannot be returned.
Items marked with FINAL SALE (40% discount or higher) cannot be returned, refunded or exchanged. For any questions, please contact firstname.lastname@example.org.
If any returns do not meet these requirements, you will be contacted and the items will be returned to you for an additional fee. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.
Items returned to us with makeup, pet hair, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
We are not responsible for damages to clothing caused by improper care, handling, or incorrect sizing.
Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.
Can I exchange my purchase?
At this time, we do not offer exchanges. If you would like to get an item in another size, send back the item you have for store credit and place a new order once you receive your gift card via email.
How should I send my return back?
Please refer to the Return Policy above to ensure that your return meets the criteria stated.
Complete the return form on this page and include it inside all boxes you are returning. Securely repackage your items. Enclose a copy of the receipt and completed RETURN FORM.
If you choose to return, you may use the shipping carrier of your choice and will be responsible for paying postage. Please keep a record of the tracking number.
Return shipping costs are not reimbursed by Boldly Blonde. If you received damaged or incorrect merchandise, please reach out to our Customer Service department at email@example.com so that we can help you with a return label.
SEND RETURNS TO:
Boldly Blonde Returns Dept.
714 Delmas Avenue
Pascagoula, MS 39567
You are free to return your item(s) in the original packaging or whatever packaging you choose. Please do not staple any bags as it can damage the item(s).
Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you will be subject to the return shipping costs.
REFUNDS & PROCESSING TIME:
You will be notified via the email address associated with your order within 2-3 business days of your return's arrival. We ask for 5-7 days to process your return. Online credits will be issued within 2 business days of processing your return.
What if my package is refused or not delivered?
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
What is the status of my order?
You can review the status of your order by clicking on the My Account link at the top of the page, where you can Sign In to your account to view your order status and history.
How do I know if my order was placed?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account. You may also view your order by clicking on the My Account link at the top right of the page and logging into your Boldly Blonde Account.
QUESTIONS/CONCERNS/COMPLIMENTS/WANT TO BE BFFS?
If you believe that you have received DEFECTIVE merchandise or that we shipped incorrect merchandise, or if you have any questions, concerns or just want to tell us how much you love us, please contact us at firstname.lastname@example.org.
***WE ARE NOT RESPONSIBLE FOR PACKAGES LOST IN TRANSIT! IF YOUR PACKAGE IS LOST WHILE IN TRANSIT YOU MUST FILE A CLAIM WITH THE POST OFFICE OR CALL YOUR LOCAL POST OFFICE FOR INFORMATION ON THE PACKAGE.