Shipping & Returns
How much is shipping?
All orders: $5 flat rate
Have questions about shipping? Email us at firstname.lastname@example.org!
*Shipping fees are nonrefundable. No exceptions.
What is your return policy?
*HOLIDAY RETURN POLICY: Any non-final sale item (30% discount or higher is FINAL SALE) purchased November 25th-December 24th have until JANUARY 14, 2023 to be returned for store credit only.
- Returns must be postmarked to us within 14 days from the date of receiving your package. We track this date through our system. Any returns made after this 14 day period will be subject to a 20% restocking fee.
- Your item/s to be returned must be in new condition (tags still attached, no odor, pet hair, deodorant or makeup stains, or other user damage/wear/tear)
- Returns are eligible for store credit only.
- Items that are final sale and cannot be returned: accessories and other non-clothing items, intimates, leggings, sale/clearance items, bodysuits, swimsuits (or any item discounted 30% or more from full retail price)
- Shipping charges (original and return) are the customer’s responsibility.
- Returns: 714 Delmas Avenue Pascagoula, MS 39567
- Please allow 2-4 days for items to be processed back & for credit to be seen in your account
Store credit is valid for ONE YEAR from the date of being issued. It must be redeemed within ONE YEAR or it will expire. No exceptions.
Damages must be reported within 3 days of receiving merchandise or cannot be returned. No exceptions.
Items marked with SALE cannot be returned, refunded or exchanged. For any questions, please contact email@example.com.
If any returns do not meet these requirements, you will be contacted and the items will be returned to you for an additional fee. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.
Items returned to us with makeup, pet hair, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
We are not responsible for damages to clothing caused by improper care, handling, or incorrect sizing.
Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.
Can I exchange my purchase?
At this time, we do not offer exchanges for online orders due to our quick turnover. If you would like to get an item in another size, send back the item you have for store credit and place a new order once you receive your gift card via email.
How should I send my return back?
Please refer to the Return Policy above to ensure that your return meets the criteria stated.
The customer is responsible for return shipping costs. Options are USPS, UPS, and FedEx. Please retain a tracking number and keep up with it so that you can refer back to it if needed.
To return to us no return authorization is needed, simply ship your item to:
Boldly Blonde 714 Delmas Avenue Pascagoula, MS 39567
Please include the packing slip with your return and fill out the return form on the back. The packing slip is included in the bag with your purchase and has all of your information and order number on it. Please wrap your item neatly and in paper of some kind to protect the item.
Shoe boxes should be shipped back in a polymailer (shipping bag) or box to protect the items. Shoes sent back with shipping labels directly on the shoe box will result in a 20% restocking deducted from your store credit.
Once we receive your return, please allow 2-3 business days for us to process your return. Once processed, your store credit will be emailed to you. If purchased on the app, the credit will go back to your App account!
Return shipping costs are not reimbursed by Boldly Blonde. If you received damaged or incorrect merchandise, please reach out to our Customer Service department at firstname.lastname@example.org so that we can help you with a return label.
Be sure to obtain a TRACKING NUMBER when shipping your item(s) back for return. Boldly Blonde is in no way responsible for lost packages. Use your tracking number to file a claim with your selected shipping service.
You are free to return your item(s) in the original packaging or whatever packaging you choose. Please do not staple any bags as it can damage the item(s).
Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you will be subject to the return shipping costs.
REFUNDS & PROCESSING TIME:
You will be notified via the email address associated with your order within 2-3 business days of your return's arrival. We ask for 2-3 days to process your return. Online credits will be issued within 2 business days of processing your return.
What if my package is refused or not delivered?
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
What is the status of my order?
You can review the status of your order by clicking on the My Account link at the top of the page, where you can Sign In to your account to view your order status and history.
How do I know if my order was placed?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account. You may also view your order by clicking on the My Account link at the top right of the page and logging into your Boldly Blonde Account.
QUESTIONS/CONCERNS/COMPLIMENTS/WANT TO BE BFFS?
If you believe that you have received DEFECTIVE merchandise or that we shipped incorrect merchandise, or if you have any questions, concerns or just want to tell us how much you love us, please contact us at email@example.com.
***WE ARE NOT RESPONSIBLE FOR PACKAGES LOST IN TRANSIT! IF YOUR PACKAGE IS LOST WHILE IN TRANSIT YOU MUST FILE A CLAIM WITH THE POST OFFICE OR CALL YOUR LOCAL POST OFFICE FOR INFORMATION ON THE PACKAGE.
- If your tracking information states that your order has been delivered and you have not received it, please contact your local carrier.
- USPS 1-800-ASK-USPS or UPS 1-888-742-5877.